Frequently Asked Questions

GENERAL

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What Area’s of Kentuckiana do you service?

We service; Louisville, Frankfort, Lexington, Southern Indiana, Bardstown, within a 40 miles radius

How long has Anything Groes been in business?

We have been serving the Kentuckiana area since 1978

What Types of businesses do you work with?

We service all business; hospitality, retail, hospitals, offices, and any commercial space that wants to enhance their space with plants

Do you work with residential clients?

We do work with residences and can provide service for homes that are already within our servicing routes.

Are you insured?

Yes, we are fully insured for all necessary comprehensive coverage.

SERVICES

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What services do you offer?

We provide custom interior plant design, plant maintenance, holiday, exterior container plantings, living and moss walls, rotating bloom programs, and plant rentals for events.

Do I have to sign a long term contract?

TBD

Can you work with plants that we already have?

Absolutely we can!  We often take over existing plant installations.  We would need to assess their health and be able to make a maintenance program based on the plants condition. 

Do you offer plant leasing programs?

Yes, we offer plant, container and holiday leasing options. This allows business predictable and consistent rates for budgeting purposes.

What do we need to do between visits?

We ask that your plants remain in sustainable environments where our designer places them. This means that the plants aren’t moved from their installation location, that the plants have access to the appropriate lighting, and that temperatures remain between 65-80 degrees.

PLANT FAQ’S

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How often would you come to our space?

We set up most accounts on a bi-weekly maintenance plan.  In some cases our horticulturalists will come weekly if mandated by the care of the plant.

Will you work with our security procedures?

Of course! We work with your protocol, keep consistent technicians, and work with your schedule to find times that work for us both.

Can you save our dying plants?

We sure hope so! We will do everything in our power to help any plants that are declining. It’s not always possible to save a plant, but we always aim to do our best.

What happens if a plant dies under your care?

As long as your plants are covered under our guarantee program, then you don’t have to do anything. Our guarantee protects your plant investment. If we were unable to guarantee that plants, based on a take over, then there could be a cost associated with replacing the plant(s).

Do you bring your own water and supplies?

We do bring all our own supplies, but we do need to have access to water in your space.

EXTERIOR PLANTS

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Will plants survive in the summer?

A technician will come to water the plants 1-3x per week based on weather and need. We also use a moisture retaining substrate that helps keep plants hydrated when we aren’t there.

When do you install exterior plants?

Spring/Summer plantings typically occur in late April/beginning of May and then make fall swap or pull plants in October.

Do we need to provide the planters?

No, we will provide a custom design plan for exterior pots and plants that will enhance your exterior.

HOLIDAY

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When do we need to order by?

Depending on how custom your needs, for style and install dates, are will depend on when to order by. If you place your order by late September that will guarantee your selections and quantities.

Can we do custom holiday installations?

Yes! We can create a custom holiday display that can complement your style, colors, etc.

Can you store our holiday décor for us?

Absolutely, we have a warehouse to store our clients holiday décor.

Will you set up and take down our holiday décor?

We will set up install and takedown dates that will work for both parties. Your team can focus on their work, while we bring the holiday cheer.

Do you install live trees?

No, we do not use live trees. We use high quality commercial grade; trees, garland, wreaths, etc.

Do you sell poinsettia’s?

We sell poinsettia’s and will care for them for the month of December.

MOSS

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Is the moss living?

No, we use high quality preserved moss. It was once alive but not any longer.

Does it need care?

We recommend occasional dusting, and every year or two a glycerin application to help restore hydration.

Will it’s appearance change over time?

Depending on light exposure, and direction of air vents, the moss can become crispy and the color fade. We can provide a glycerin treatment, along with a color enhancement to restore to it’s initial look.

Does it smell?

Upon initial installation a slight smell will be present. We recommend having a well-ventilated area, or air purifier in the space until the smell dissipates.

PLANT RENTAL

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How much notice do you need?

Typically, we need 2-4 weeks. Occasionally we can accommodate shorter time periods.

What if a plant is damaged?

We understand that accidents can happen, and don’t charge for standard use. If there is severe damage occurs, it is subject to additional charge.

Will you deliver them?

Yes, we service the Kentuckiana area. If it’s further away we can make special arrangements.

Can you match our event theme?

Yes we can with the appropriate amount of time to plan for specifics.

COLOR ROTATION PROGRAM

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What kind of color rotations do you offer and how often?

We can rotate blooming plants, 1,4, or 5 months based on budget and need. Typically we offer bromeliads, anthuriums, orchids and poinsettia’s.

Can we request specific colors?

Yes, we can accommodate specific colors as long as the plant comes in that color.

What happens between rotations?

Our technicians will maintain the plants with regular visits to maximize bloom time.